Refund Policy
No Refunds
GW.Propfirm offers software (EA) and Forex account management services, and no refunds will be issued once the purchase is made. Please ensure that the product or service meets your needs before purchasing. All sales are final, and no refunds or exchanges are allowed.
Refund Policy
Due to the digital nature and sensitivity of our software products (EA) and Forex account management services, all sales are final and non-refundable. Once the purchase is complete, no refunds or exchanges will be provided.
Technical Issue Resolution
If any technical issues or defects arise with the software (EA) or Forex account management services, the GW.Propfirm support team will do its best to resolve the issue. Please inform us by sending a detailed description of the problem along with relevant screenshots via the following link:
Our technical team will review the information and address the issue as soon as possible.
Use of Software
The use of the software (EA) and Forex account management services, including aggressive strategies, is the responsibility of the customer. No refunds or exchanges will be given for issues resulting from the use of the software or Forex account management services.
Exchange Policy
GW.Propfirm will only exchange the software (EA) if it is defective. To request an exchange for defective software, please notify us with a detailed description of the issue and relevant screenshots via the following link:
If the software is deemed defective, our support team will review the information and arrange for an exchange.
Important Notes
1. If a change in account number is requested, you must provide the investor password and login ID to ensure that our software or Forex account management services are not functioning as expected.
2. Changing the account number after purchase is not allowed.
3. The use of aggressive strategies in the software (EA) or Forex account management services is the responsibility of the customer and is not eligible for a refund.
Contact Information
For any questions or concerns, you can contact the GW.Propfirm support team via the following link:
Legal Disclaimer
The indicators and automated trading EAs are developed by the GW.Propfirm team and are exclusively sold on https://gw-propfirm.com/. These tools are designed to assist with trading decisions and are not intended as investment advice or services related to Forex account management.
GW.Propfirm makes no guarantees of profit or investment advice while using the purchased products from this site. The risks associated with trading and using any product or service provided by this website are the sole responsibility of the user. Please consider all associated risks and make an informed decision before purchasing.
Responsible Use
Please read all the guides and instructions carefully before using the software (EA) or Forex account management services from GW.Propfirm. Improper use or using the software or services without a proper understanding may lead to unexpected results for which GW.Propfirm holds no responsibility.
Acceptance of Terms
By purchasing and using the software (EA) or Forex account management services from GW.Propfirm, you agree to our terms and refund policy. If you do not agree with these terms, please refrain from making a purchase.